Getting what you’re entitled to
Useful session with J at the Prentice Centre on Wednesday. He’d never touched a keyboard a couple of months ago but 6 sessions in and he’s getting on to the internet and looking up things he’s interested in and getting the hang of email. Today we had a look at the Council website. The Council Tax page reminded him that he’d received a letter about a change, connected to Pension Credit entitlement. We googled and came up with a Pension Credit calculator. Working our way through that has given him the confidence to appeal the Council’s decision.